Frequently Asked Questions
Find answers to your questions about our handcrafted drapes, shipping processes, and care instructions. We are here to ensure your journey with Bhaavyas is as seamless as the silk we weave.
Orders & delivery
How do I know my order was placed?
Once your order is successfully placed, you will receive a confirmation email with your order details. This is our promise that your drape is being prepared with the utmost care.
How can I track my order?
Once your order is on its way, we'll email you the tracking details as soon as they're available. You can also sign in to your account anytime to view your orders and follow their journey to your door.
Where can I view my orders?
Everything lives in your account. Sign in to see your order history, check the status of a current order, and track anything on its way. You can also reach your account anytime from the profile icon at the top of the page.
When will my order arrive?
Delivery timelines can vary by product readiness and destination. Check the delivery information shown at checkout and in your order updates for the most current estimate.
Returns & exchanges
What is your return or exchange policy?
Return and exchange terms can vary by product and order state. Review the current policy pages before checkout, and contact us if you need help with an existing order.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or different from what you ordered, contact us with your order details and clear photos so the issue can be reviewed.
Saree details & care
Does every saree include a blouse piece?
Check the product page for blouse-piece details, fabric notes, dimensions, and other specifications before placing your order.
How should I care for my saree?
Follow the care instructions listed on the product page or garment label. When in doubt, choose gentle care and avoid harsh detergents, strong wringing, or prolonged direct sunlight.
Will the color look exactly like the photos?
We aim to show each drape clearly, but screen settings and lighting can affect how colors appear. Use the product details and images together when choosing a saree.
Payments & support
What payment options are available?
Available payment options are shown at checkout. Complete your order through the secure checkout flow and review all payment details before confirming.
How can I contact Bhaavyas?
Use the contact page for questions about products, orders, or care. Share your order number when writing about an existing order so the team can help faster. Reach us at contact@bhaavyas.com for the quickest response.